• Remote Support

    Providing your business with the most advanced IT support services no matter where you are.

GDL Solutions remote support services will gather information about your request, analyze and troubleshoot in order to find the best solution.

No matter where you are, we’ve got it covered.

Our remote support objective is to resolve incidents quickly with the use of sophisticated industry standard tools and process.  Our around the clock services ranges from level 1: basic help desk to level 3: advanced support engineers who can help with pressing issues, including problem diagnosis and remediation. Our support is customized depending on your business needs. We offer remote support for your monitoring needs, troubleshooting applications, and fixing hardware.

Support Level Function

GDL Solutions remote support services will gather information about your request, analyze, and troubleshoot in order to find the best solution to fix the problem. Our support staff can handle basic support calls i.e., login troubleshooting, password resets, printer configuration, break fix instructions, hardware that requires fixing or adding configuration etc…

Our advanced engineering team supports and troubleshoots remotely, confirms the issue, installs software, fixes network and recommends onsite access and resolution.

How can the GDL team help?

We align your objectives with recommendations on an appropriate remote support services method with a Statement of Work (SOW) that includes implementation details, service flexibility and ongoing responsibilities to manage basic support calls, fix hardware, and support your system through a custom SLA agreement. Please contact us today to speak to a technical representative.

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